Contact us

Get Help from Monopoly Casino

If you're experiencing any issues or need assistance with your account, our customer support team is here to help. We're committed to providing a fast and efficient service to ensure that you can get back to enjoying the games as soon as possible.

Customer Support Availability

Our support team is available to assist you 24/7 through various channels. Please choose the most suitable method for your issue:

• Live Chat: For immediate assistance, our live chat feature allows you to quickly connect with a representative. This service is available 24/7.
• Support Email: If you have a more complex query or prefer written communication, please send an email to our support team.

Live Chat Support

For urgent matters that require immediate attention, live chat support is the best option. Our knowledgeable and friendly representatives will do their utmost to resolve your issue as soon as possible.

Live Chat Response Time

We aim to respond to all live chat queries within 30 minutes. Please note that response times may vary during peak periods.

Help-Centre Access

Our dedicated help centre offers a comprehensive resource for common questions and issues. You can find answers to frequently asked questions, detailed guides on game mechanics, and troubleshooting tips here:

Help Centre Link

Responsible Gambling Assistance

If you or someone you know is struggling with problem gambling, our team provides support and resources to help. We're committed to promoting responsible gaming practices.

• Self-Exclusion: For your safety and well-being, we offer a self-exclusion policy. This feature allows you to temporarily or permanently ban yourself from accessing the site.
• Reality Checks: Regular reality checks can assist in maintaining healthy gaming habits. These reminders appear at regular intervals to encourage responsible play.

Technical Support

For issues related to game functionality, technical problems, or account-related matters, our support team is here to help:

• Account Recovery: If you've forgotten your login credentials, please contact us for assistance.
• Technical Troubleshooting: Our experts will work with you to resolve any technical issues affecting gameplay.

Escalation Procedure

If your issue requires further attention or escalation, our team will ensure that it's handled promptly and efficiently. We're committed to providing the highest level of support possible.

When communicating with our customer support team, please provide as much detail as possible about your query or concern. This helps us to assist you more effectively:

• Account Details: Please provide a clear account ID for assistance.
• Specific Issue Description: Share any relevant details surrounding your issue.
• Preferred Communication Method: Inform our team of your preferred contact method.

By working together, we can ensure that you have an enjoyable and seamless experience with Monopoly Casino.